# Demo Import Troubleshooting

# Case 1: Demo import takes too long (more than 20 minutes) or halts after 30 seconds after start

# ❌ It's likely that your server has tight PHP limits.

# 💡 Solution

# ▶️ Step 1. Cancel the demo import by closing the browser tab.

# ▶️ Step 2. Verify your server configuration according to the server requirements.

# ▶️ Step 3. Adjust PHP limits if needed. Usually, it's possible to do this from your hosting panel. You can also contact your hosting support to make the necessary adjustments for you.

# ▶️ Step 4. Repeat the demo import using the wizard setup. The import process will start over right from the step it was paused at before.

# Case 2: Demo import halts immediately after start and nothing is imported

# ❌ It's likely that your server doesn't have a connection to the server with demo content.

# 💡 Solution

# ▶️ Step 1. Verify that your server has a connection to `artemsemkin.com`. You can do this by executing the shell command `ping artemsemkin.com` or contacting your hosting support for assistance.

# ▶️ Step 2. Check if there is a network firewall active behind your server and temporarily disable it. Usually, it's possible to do this from your hosting panel. You can also contact your hosting support for assistance.

# ▶️ Step 3. Repeat the demo import using the wizard setup. The import process will start over right from the step it was paused at before.

# Case 3: Demo import completed but with partially imported content

# ❌ It's likely that your server is operating normally but just needed more time to finish the demo import.

# 💡 Solution

# ▶️ Repeat the demo import using the wizard setup. The import process will start over right from the step it was paused at before.

# If nothing above helped

← Wizard Setup License Activation →