# Theme Upload Troubleshooting

Warning

Are you sure you want to do this?

This message indicates that you have a tight upload size file limit. If you encounter this message, try installing the theme via FTP instead of using the admin panel. Alternatively, ask your hosting company to increase the upload limit if possible.

Error

Unpacking the package...
Installing the theme...
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.

You may have uploaded the wrong zip package to WordPress. Remember, you need to upload only the installable theme file (it should be named 📄 rhye.zip). Please refer to this article (opens new window) for a fix.

Error

Fatal Error: Maximum Execution Time Exceeded in WordPress

Other similar issues:

  • White screen
  • Empty page content
  • 500, 501 and other 50x errors

The problem is related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web hosting provider and ask them to increase those limits to a minimum as recommended in the Server Requirements section.

# Checking Server Configuration

You can verify your PHP configuration limits by checking the Site Health section in your admin panel.

Click the Info button
Click the Server section
Verify your PHP configuration here

Double-check all the key numbers as underlined in the screenshot above. If your server has low configuration limits, please contact your hosting provider and ask them to increase those. More information related to recommended PHP limits can be found in the Server Requirements.