Demo Import Troubleshooting

Case 1: Demo import takes too long (more than 20 minutes) or halts after 30 seconds after start

❌ Problem

It's likely that your server has tight PHP limits.

💡 Solution

▶️ Step 1. Cancel demo import by closing the browser's tab.

▶️ Step 2. Verify your server configuration in accordance with server requirements.

▶️ Step 3. Adjust PHP limits if needed. Usually, it's possible to do this from your hosting panel. Also, you can contact your hosting support so they can make the necessary adjustments for you.

▶️ Step 4. Repeat demo import using wizard setup. The import process will start over right from the step it was paused before.

Case 2: Demo import halts immediately after start and nothing is imported

❌ Problem

It's likely that your server doesn't have a connection to the server with demo content.

💡 Solution

▶️ Step 1. Verify that your server has a connection to artemsemkin.com. You can do this by executing the shell command ping artemsemkin.com or contact your hosting support for assistance.

▶️ Step 2. Check if there is a network firewall active behind your server and temporarily disable it. Usually, it's possible to do this from your hosting panel. Also, you can contact your hosting support for assistance.

▶️ Step 3. Repeat demo import using wizard setup. The import process will start over right from the step it was paused before.

Case 3: Demo import completed but with partially imported content

❌ Problem

It's likely that your server is operating normally but just needed more time to finish the demo import.

💡 Solution

**▶️ Repeat demo import using wizard setup. The import process will start over right from the step it was paused before.

If nothing above helped

If you bought the theme on Envato market and have an ongoing support period, please use the Support Forum (opens new window) to request assistance. Open a private ticket and provide your site address and login/password to the WordPress admin panel.