# How can I get the item support❓
You can always reach me through my user profile page on ThemeForest or just write me directly to my e-mail firstname.lastname@example.org Please don’t forget to mention your Item Purchase Code in the message.
# What’s included in the item support❓
Each item buyer is provided with limited support (6 month from the purchase date) for this item through email contact form. Item support includes:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
# What’s NOT included in the item support❓
Installation and customization services are not covered by standard item support. Please contact me via e-mail email@example.com to get a quote for a custom paid service.
# Can I extend or renew the item support❓
Sure. Log-in to your ThemeForest profile and open Downloads (opens new window) page. There you can extend or renew your support. For more information please check this article (opens new window)
# What is the difference between Regular and Extended licenses❓
The main difference between these licenses is that under the Regular License, your end product (incorporating the item you’ve purchased) is distributed free of charge, whereas under the Extended License your end product may be sold or otherwise limited to paying customers.
# I’m making a website for my client. Which license do I need❓
Regular license is fine.
# I want to make multiple websites out of the purchased item. How many licenses do I need to purchase❓
The license is valid per domain. So you need to purchase a license per each domain that you want to launch your website on.
# Does extended license allow to re-sell or distribute the item for free❓
No. Reselling and redistribution (even for free) are strictly prohibited.
# Can I use bundled premium plugins apart from the item❓
No. You are not allowed to extract or use any bundled premium assets separately from the item. But you can always purchase a regular license from plugin’s author. For more information please contact an author of a premium plugin you want to use apart from the item.